Alright folks, I've finally updated my cancellation policy! While I am extremely fortunate to have very few last minute cancellations and no-shows, it has come to my attention that I need a policy in order to deal with these occurences. You can see the link at the bottom of my main page and it can also be found here.
While it may seem harsh at a first glance, let's remember that Rebel Rebel is a small (but MIGHTY) business. I am a solo hairstylist with a waiting list. Giving proper notice for cancellations can help me get a butt in my chair! (Haha)
I'd also like to point out that being 15 minutes late for your appointment is now considered a missed appointment. If you think about it, I schedule all of my bookings so that there is very little to no wait time. I strive to be ready for you at the correct time of your booking. Being 15 minutes late will run every single appointment for the day 15 minutes late. It's not fair to the other clients, and hey, it's not fair to me.
I really appreciate that you've taken the time to read the policies, you rock!